Overview

Kenny-Whelan (a Specialist Division of the CPL Group) are hiring a Global Customer Success Manager for our Global Client a world leader in animal monitoring and intelligence.

The position will be located in Dublin, Ireland.

We are looking for a highly talented and motivated Global Customer Success Manager to join the Data Labs Product team. As a Global Customer Success Manager, you will understand customer solution implementations, their changing needs, and make sure they make the most of our solutions and services. You will employ onboarding and retention strategies, as well as use it to provide important input into the product roadmap. Youll be involved in all aspects of the customer solution design, customization, roll-out, operations, support, account management, demonstrating the product, educating customers and more. You will own the responsibility to create and maintain long-lasting and profitable relationships with customers, ensuring they make the most out of the products and services we provide them.

Key Responsibilities:
Own customer implementations, making sure our customers are well trained in using our solutions, make the most out of them, and maximize their ROI from our solutions.
Represent the voice of the customer to provide input into every core product, marketing and sales process
Monitor and pro-actively resolve customer issues, while promoting new tools and tactics within MAHI
Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
Manage initial implementations of customer solutions
Gauge customers levels of engagement with the company and provide feedback to the other teams regarding product and service improvements

Internal and External Relationships
Identify, build and develop effective relationships with team colleagues, across the business such as sales and commercial colleagues, IT, Product team, BI and analytics colleagues, and others as needed
Build and develop highly cooperative relationships with external deployment and operations partners to support customer success and MAHI business success.

Qualifications, Skills, & Experience
Must
Bachelors degree in life science, business administration, information systems management, computer science or related relevant area
5-7 years experience in Customer Success Management, in the SaaS, Big Data, or data science fields.
Proven track record of retaining customers, and expanding their engagement
Established ability to lead, influence and motivate teams that do not report directly into the post such as cross-functional teams
Demonstrated success working in global organizations, using Agile methodologies and tools
Excellent communication skills, both verbal and written
Excellent presentation skills, including building and delivering clear and effective presentations to customers, internal teams and management, and to external partners
Good time management, project management and organizational skills
Self-managed, pro-active, motivated, growth-driven, and results-oriented

Advantages
Master of Science (M.Sc.) or Master of Business Administration (MBA), preferably from an internationally acclaimed school
Proficiency in multiple languages in addition to English
Working, now or in the past, in an international company
Working, now or in the past, in the tech industry, preferably in global SaaS companies

To apply please send your CV to [email protected]

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